Returns Policy

1. Our Satisfaction Commitment

At Mundo Espiritual LLC we are committed to offering the highest-quality products. If for any reason you are not satisfied with your purchase, we offer the following options within the timelines and conditions described in this policy.

2. Deadline to Request a Return

You have 30 calendar days from the date the product is received to request a return or exchange. After this period, requests will not be accepted unless the product has a manufacturing defect covered by warranty.

3. Product Conditions for Return

For a return to be accepted, the product must meet the following:

• Be in its original condition, unused and unaltered.
• Include its original packaging intact, including seals and labels.
• Be accompanied by proof of purchase or order number.

We will not accept returns of products that have been opened, used, damaged due to improper handling by the customer, or that are incomplete.

4. Products Not Eligible for Return

Due to their nature, the following items are not eligible for return:

• Opened consumable products (candles, oils, incense, herbs).
• Customized items or items made to specific order.
• Hygiene or personal care products once the safety seal has been removed.
• Digital content or access to already-activated online services.

5. Return Process

To start a return, follow these steps:

1. Contact us at info@ninoprodigio.net with your name, order number, and the reason for the return.
2. Our team will review your request and respond within a maximum of 3 business days with shipping instructions.
3. Package the product securely and include it along with the proof of purchase.
4. Send the package to the address provided by our team. Keep the shipment tracking number.
5. Once the product is received and inspected, we will notify you of the approval or denial of your request.

6. Return Shipping Costs

Shipping costs for returns for reasons other than manufacturing defects or our error are the customer’s responsibility. If the product received is incorrect or has a factory defect, Mundo Espiritual LLC will cover the shipping costs of the return and the reshipment of the correct item.

7. Refunds

Once the return is approved, the refund will be processed within 7 to 10 business days using the same payment method used in the original purchase. The exact time for the credit to appear depends on your bank or payment processor.

In eligible cases, we may also offer store credit or an exchange for another product of equal value as an alternative to a monetary refund.

8. Damaged or Incorrect Products

If you receive a product damaged in transit or different from what you ordered, contact us within 7 days of receipt, attaching photos of the product and packaging. We will arrange a replacement or full refund at our expense.

9. Relationship to the Terms of Use

This policy is an integral part of our Terms of Use. In the event of a conflict between this policy and the Terms of Use, the provisions of the latter will prevail.

10. Contact

For any inquiry related to returns or refunds, you can reach our customer service team: